Frequently Asked Questions
Answers to all your questions about rabje
From opening an account to bonuses, payments and security — everything about playing at rabje is explained clearly here in English.
rabje is a trusted online betting and casino platform for players in Bangladesh. Many new players have questions about creating an account, depositing money, claiming bonuses and playing safely. The most frequently asked questions are organised below into five topic-based sections. If you cannot find an answer, contact our 24/7 live chat support.
GROUP 01
Account and Registration
Creating an account at rabje is straightforward. All you need is an active mobile number and an email address. Fill in the registration form with your name, date of birth, mobile number and password to activate your account. Please note that you must be at least 21 years old to play at rabje.
No, only one account is allowed per player. Creating multiple accounts with the same mobile number or email is prohibited, and if detected, both accounts may be suspended. If you have a problem with an existing account, please contact us via live chat.
On the login page, click the "Forgot password?" option. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. The whole process takes just a few minutes.
rabje verifies identity to ensure safe and fair play. Upload a photo of your National ID (NID) or passport in your account settings and provide a selfie. Verification is usually completed within 24 hours. Without verification, large withdrawals may be delayed.
Yes. The rabje platform is fully mobile-friendly. You can access the site from any Android or iOS smartphone browser. All games, betting and payment features are available without downloading a separate app.
GROUP 02
Deposits and Withdrawals
rabje currently supports four popular mobile wallets: bKash, Nagad, Rocket and Upay. These are the most widely used mobile banking services in Bangladesh, so depositing is fast and hassle-free.
Deposits from bKash, Nagad, Rocket or Upay are usually credited to your account within a few minutes. If there is any delay, contact live chat with your transaction ID and you will get a quick resolution.
The minimum deposit at rabje is ৳200, and this applies to all payment methods. The maximum limit may vary depending on the payment method and your account level. Contact live chat for more details.
After submitting a withdrawal request, the money will reach your mobile wallet within 30 minutes to 3 hours. The minimum withdrawal amount is ৳1,000. Having a verified account makes the withdrawal process faster.
rabje generally does not charge any additional fees for deposits or withdrawals. However, your mobile wallet provider (such as bKash or Nagad) may apply their own service charges according to their policies. Please check the terms of the relevant service for those fees.
Log in to rabje, go to the "Deposit" option, select Nagad and enter the amount. Send money from your Nagad app to the payment number shown on screen. Save the reference number — you will need it if there is any issue.
GROUP 03
Games and How to Play
BPL and other tournament matches are listed on the cricket betting page at rabje. Select a match, choose a betting market (match winner, toss, top batsman, etc.), enter your amount and click "Place Bet" to complete. With live betting you can also place bets while the match is in progress.
RTP (Return to Player) is the long-term return rate of a slot game — meaning the theoretical amount likely to be returned for every ৳100 wagered. It is a statistical average, not a guarantee. A higher RTP is generally more favourable for players over the long term.
Live table games from various providers including Evolution Gaming and Ezugi are available at rabje Casino. Some tables may have Bengali-speaking dealers. The site interface is fully in Bengali, so navigation is easy.
Aviator by Spribe is a crash-style game. A plane takes off and a multiplier keeps rising. If you cash out before the plane crashes, you win. Strategy and timing play an important role in this exciting game.
rabje uses games only from accredited providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, etc.) that use Random Number Generators (RNG) verified by independent testing laboratories. The outcome of every round is completely random and unbiased.
Pool Rummy is a card game where players try to form sets and sequences from the cards in their hand. When a player reaches a set points limit (such as 101 or 201), they are eliminated. The last player remaining wins. It is a good idea for beginners to start in practice mode.
GROUP 04
Bonuses and Promotions
A 100% match bonus of up to ৳8,000 is available on your first deposit on a new account. That means if you deposit ৳8,000 you will receive an additional ৳8,000 as a bonus. The bonus is added to your account automatically — no separate code is needed.
The wagering requirement for the welcome bonus is 25x. This means the bonus amount must be wagered 25 times before it can be withdrawn. For example, if you receive a ৳1,000 bonus, you need to complete ৳25,000 in bets. Full terms are available on the terms and conditions page.
The rabje VIP program has three tiers — Bronze, Silver and Gold. The Bronze tier offers up to 0.3% weekly cashback, Silver up to 0.7%, and Gold up to 1.0%. You can move up to higher tiers by playing regularly.
rabje regularly offers various promotions such as weekly reload bonuses, tournament leaderboards and special event offers. Visit the promotions page regularly or ask via live chat to find out about the latest promotions.
Bonus balance can be used on most games, but certain specific games or categories may be excluded from bonus wagering. The list of eligible games is provided in the specific terms and conditions of the welcome bonus. If in doubt, confirm via live chat.
GROUP 05
Safety and Responsible Gaming
Yes. rabje uses SSL encryption technology to keep all data transfers secure. Your personal and financial information is not shared with third parties. Read the privacy policy for more details.
No. rabje is for people aged 21 and over only. Age is verified at registration and identity documents are checked during account verification. If an account belonging to a minor is found, it will be closed immediately.
rabje believes in responsible gaming. If you feel your playing habits are getting out of control, please contact us via live chat or at [email protected]. We will help you set limits or arrange a temporary break. Read more: Responsible Gaming.
If you want to take a break on your own, go to the "Responsible Gaming" section in your account settings or request self-exclusion directly via live chat. Your account can be suspended temporarily or permanently for a set period (7 days, 30 days or long-term).
The rabje support team is available 24 hours a day, 7 days a week to assist in Bengali. The fastest way to get in touch is through the live chat feature on the site. To contact by email, send a message to [email protected]. You will always receive a response according to BKST time.
Support
Still have questions? We are here to help
Our Bengali-speaking support team is active on live chat 24/7. Start a chat now or send an email to get a quick answer to any question or issue.
Contact Us
Our Support Channels
Live Chat
Chat directly in Bengali on the site. The fastest way to get a resolution. Available 24/7.